Refund and Returns Policy

At Apna Store, customer satisfaction is our top priority. To ensure transparency and clarity, we have outlined our return policy below. Please read carefully to understand the terms of returning or exchanging products purchased from us.

1. No Refund Policy

We do not offer refunds for any products purchased from Apna Store. Please ensure that you review your order carefully before making a purchase.

2. Return and Exchange Conditions

We accept returns or exchanges under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
• Requests for returns or exchanges must be initiated within [X] days of purchase or delivery.

3. Items Not Eligible for Return

The following items are not eligible for return or exchange:

• Products that show signs of use, damage, or tampering.
• Customized or personalized items.
• Clearance, sale, or final sale products.
• Any items without the original receipt or proof of purchase.

4. How to Initiate a Return or Exchange

• Contact our customer support team at [insert email/phone number] within [X] days of receiving your order.
• Provide details of the issue along with proof (e.g., photos of the product and packaging).
• If your return or exchange is approved, you will be provided with instructions on how to return the item to our store.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect product).
• Ensure the product is securely packaged to avoid damage during transit.

6. Exchange Process

Once the returned item is received and inspected, we will process an exchange for the same or equivalent product based on availability. If the requested product is unavailable, we will issue a store credit that can be used for future purchases.